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DHL stands for Dalsey, Hillblom, and Lynn, is a global logistics company that specializes in express mail services, international shipping, and courier delivery.
It was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. The company’s name is an acronym derived from the last names of its founders. Originally, it started as a courier service transporting documents between San Francisco, California, and Honolulu, Hawaii.
DHL operates in more than 220 countries and territories worldwide, with a vast network of offices, distribution centres, and transportation hubs. This extensive global presence allows DHL to offer efficient and reliable shipping services across borders.
Digital Transformation of DHL
- Using Big data and Predictive Analytics to monitor shipments, flag issues in real-time and route optimization to ensure timely deliveries
- Gives 24/7 customer service using chatbots to resolve their problems
- Automatic Flyer sorting using DHLbot
- On-Demand Delivery Online Portal
Logistics Market and Revenue
According to reports, In the year 2022, the size of the Indian logistics market was around 274 billion U.S. dollars. It was estimated that this market would grow to 563 billion dollars in 2030, at a compound annual growth rate of 9.4 per cent.
The global logistics market size was accounted for USD 7.98 trillion in 2022 and it is expected to be worth around USD 18.23 trillion by 2030 with a noteworthy CAGR of 10.7% from 2023 to 2030.
As of 2022, DHL – one of the group’s subsidiaries – had 39 percent of the international parcel market, the largest globally. Furthermore, they were also the leading airfreight forwarder worldwide: in 2022, their Supply Chain and Global Forwarding segment transported almost 1.9 million metric tons of airfreight.
This case study highlights the Technological features of DHL, the Industries it provides services to, the geographic locations they are in, the business and revenue model of the company and the Marketing Strategies used by the company.
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