Ecom Express is an Indian logistics and supply chain solutions company that specializes in providing end-to-end logistics and transportation services primarily for the e-commerce industry.
It is known for offering reliable and efficient last-mile delivery services, order fulfilment, and supply chain management solutions to e-commerce companies operating in India.
Technological Features of Ecom Express
- SRUTi: This solution has capability with field-based validations and end-to-end visibility in the complete value chain.
- SATHi: It follows the last-mile delivery of the package to the end customer. This tech-based application ensures an exceptional service experience for the customers.
- Ecom Digital Services: It is used in doorstep compliance services.
- QC-enabled reverse logistics: This solution helps to curb return-related leakages and simplifies online shopping returns.
Logistics Market and Revenue
The logistics market in India is expected to grow exponentially in the coming years, driven by the growth of e-commerce and the increasing demand for efficient supply chain management.
Ecom Express posted a more than 20% increase in fiscal 2023 operating revenue at Rs 2,548 crore. Income from courier services, at over Rs 2,300 crore, was the largest chunk of the revenue and grew over 17% from the year before. The largest cost component was also its courier services, where expenses grew more than 20% to over Rs 1,380 crore.
This case study highlights the Technological features of Ecom Express, the Industries it provides services to, the geographic locations they are in, the business and revenue model of the company and the Marketing Strategies used by the company.
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