Importance of CRM: Why your business needs CRM

TheCodeWork Team

25 November 2020 9 minutes read
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Reading Time: 9 minutes

Before we begin, allow me to introduce you to the basic concept of Customer Relationship Management so that you understand the importance of CRM. 

CRM stands for Customer Relationship Management. The term is almost self-explanatory, isn’t it?

Wait, I will elaborate.

CRM is the basic process of handling interactions with existing and potential clients. It is useful in the management of past clients who have the potential of making a comeback.

Also, you know what? Online business owners devote an absurd amount of time to learning about new marketing technology. That’s not something you would want for your business, right? 

So let’s discuss the whole concept of Customer Relationship Management in detail first. Are you with me? Great! Follow up!

The list goes on and on, from constructing websites to handling email marketing, arranging online storefronts to producing material on social media. 

The worst part is that it’s a never-ending task, and there’s never enough time in the day to get everything done. 

This is especially true if multiple-point solutions are chosen. While every tool provides a solution, it also has its own set of logins, integrations, bills, and annoyances. The more tools you collect, the more difficult it becomes.

What is Customer Relationship Management?

Customer Relationship Management.

I will put it in the simplest way possible – Putting the customer first is the CRM philosophy.

Customer relationship management includes all the activities, strategies, and technologies that businesses employ to manage their connections with consumers. In many organizations, the phrase “customer is king” is commonly heard and expressed, right? Well, now you know where it originates from.

CRM enables organizations to develop relationships with their customers, which leads to increased loyalty and retention. Interesting isn’t it? It is like a management approach that results in profit for a corporation because customer loyalty and revenue both affect a company’s revenue.

Leslie Ye, the editor at Hubspot’s Sales Blog

Source: Hubspot  (Leslie Ye, the editor at Hubspot’s Sales Blog)

Leslie Ye, the editor at Hubspot’s Sales Blog, describes a CRM in the following way: Beyond contact info, CRMs log reps’ touchpoints with their prospects, including emails, phone calls, voicemails, and in-person meetings. Some CRMs offer the ability to track deal stages and reasons for closed-lost and closed-won deals.

As per history, several entrepreneurs had to learn the importance of CRM through various struggles. But guess what? You don’t have to. 

You must be thinking why. Well, nowadays, CRM systems have come up which help with the operation in business as well. Amazing, isn’t it?

So what do you need to do right now? You just need to study the trends in the market and act accordingly.

Personalize your CRM as per the requirements of your existing and potential clients.

Now the main question is how will you know the extent of Customer Relationship Management and its utility in business? Well, we are here for you.

CRM fulfills this purpose in a number of methods, which are detailed below.
1. Educating yourself. 
CRM enables organizations to understand about their consumers.

You know what?CRM enables organizations to understand more about their consumers, such as who they are and why they buy your products, as well as patterns in their purchasing histories. Using client relationship management well can also give you a strategic advantage.

2. The ability to organize 
The ability to organize .

CRM helps companies become more productive by organizing and automating key areas of their operations. This enables organizations to organize these operations into data that is simpler and easier to comprehend.

3. Enhancement 
Enhancement.

At the final stage, CRM software enables companies to better manage their client contacts. By streamlining and simplifying

It also improves customer satisfaction in many of the more complicated customer interaction processes./

How cool is that?

Importance of CRM in business

Importance of CRM in business.

I am sure you don’t want to do the same repetitive tasks manually all the time. You want to automate such tasks, right?  I know. 

How great would it be to generate leads automatically from the official website? 

Every business spends a great amount of time responding to emails. I am sure it must be monotonous as well. 

Customers are selective in today’s competitive economy, and with so many products and services to select from, client loyalty appears to be a thing of the past. 

It only takes a few months after a new product is launched to the market making it simple to transfer vendors.

And, contrary to popular belief, not all consumers are the same. I’m sure you’ll agree! 

Despite spending relatively little money, some are a burden on customer service resources. Other clients who do business regularly, purchase new products and services, and may even be market influencers. These are the customers we aim for, right?

When dealing with diverse client segments, CRM can assist in prioritizing sales and marketing activities. Not just that, it also allows businesses to gain a better understanding of their customer’s requirements leading them to change the way their product portfolio is presented.

The more you know about your consumers’ buying habits and preferences, the more likely your offer will be relevant. How relevant is that!

Also, guess what?  With the CRM even this becomes manageable and easy. 

Apart from auto-generated tasks, CRM also does supportive tasks. How cool is that?

Maintaining a healthy and dynamic customer relationship is the basis of an optimistic future for a business.

Hold up! Let me jot down the points of the importance of CRM and its utility in business:

Implementing CRM in your business

After knowing the importance of CRM, don’t you want to know about its implementation? Yes, you do!

Follow up! You don’t want to miss this!

CRM in business:

CRM in business.

Don’t you see how great this is? All this helps in the growth and permanence of your business.

So you have a list of the major pointers that deal with CRM and its utility in business. How about the next part of it? Check it out! 

I am sure you don’t want to miss this!

CRM integration tools

CRM integration tools.

For the most typical apps that complement CRM systems, all connection platforms include pre-built connectors. Prebuilt recipes are available on several integration platforms, requiring little or no coding to set up.

And you know what? Integration platforms can also act as a workflow engine and as the principal controller or governor for processes in ERP, CRM, and other systems.

For the most typical apps that complement CRM systems, all connection platforms include pre-built connectors.

Prebuilt recipes and automatic process linkages are available on some integration platforms. Integration platforms can also be utilized as a workflow engine, as well as the primary controller or governor for structuring processes in ERP, CRM, and other systems.  

Love it, don’t you?

By now it must be evident how important CRM is and how CRM systems matter. Take a look at the CRM integration tools to enhance the effect on your business. 

Every business and startup venture that stands at the altar of success, knows the importance of CRM integration tools. 

So why shouldn’t you? Now let’s take look at the key CRM integrations:

Key CRM Integrations

Businesses invest in top-of-the-line CRM system integration technologies and put them to good use! Here’s how to do it!

1. Email marketing 

Salesmen use email as their primary mode of communication, and using it from within CRM allows them to access contact and account information without logging into numerous systems. 

It also gives users access to shared templates and sequences, which boosts efficiency even more.//

CRM, on integration with several email marketing tools, works like a wonder! It delivers customized marketing contact details to potential customers. Not just that, it gives you the perfect return on investment in email marketing tools as well! 

Now isn’t that something you would want for your business? Example: ZOHO CRM with Mail chimp

ZOHO CRM with Mail chimp.

2. Social media

CRM integration with social media platforms simplifies social media marketing chores (such as automated posting) and allows many employees and departments to work together.

Integrating social data with that of CRM increases the information database about the customers. How cool is that?

With CRM, the social media manager delivers precise content. It also offers customized offers, further increasing widespread audience data. Now that’s something, right?

Example: Sendible CRM integrated with a social media platform.

Sendible CRM integrated with a social media platform.

source: digital.com

3. Messages 

Messaging facility with CRM provides a better connection with the audience. But that’s not all.  With the integration of message and CRM services, the clients can stay updated with the services offered.

Example: SMS Magic integration with Zoho CRM

 SMS Magic integration with Zoho CRM

Source: SMS – Magic

4. Automation for Sales & Marketing:

The ability to automate many areas of your sales and marketing activities is one of the benefits of using a good CRM system.

These procedures may span many applications, necessitating the integration of data and operations. Employee productivity rises when repetitive operations are automated. 

Employees may concentrate their time and attention on more complicated jobs. 

This covers tasks like data collecting, data processing, outgoing calls, marketing campaigns, and other manual tasks. It also enhances data quality and removes mistakes.

Automation for Sales & Marketing.

Source: The marketing Blender

5. Live chats 

The capacity to communicate via chat is becoming increasingly popular. Chatbots can automatically generate leads from website visitors or mobile app users when CRM is integrated with a chat program.

Integration of CRM with the live chat service enhances the storage of data. You may be thinking about how it is possible. Well, this data is available over the chatbox. 

When a new guest requests a live chat then the CRM mechanically captures the data. Let me tell you the details. This data consists of the name, contact number, email address, IP location, and so on.

Example: Hubspot, Olark.

Hubspot, Olark.

Source: hubspot

6. Event Management:

 It will provide access to data to understand how event ticket sales and attendance impact your sales funnel. It provides insightful data about which contacts are attending your events and how you can better connect with them further.

CRM integration with a webinar or virtual event platform or virtual meeting platform can simplify the process. You can also send reminders for registration events to your contact list, create targeted follow-up campaigns, and create robust funnel reports to understand your event ROI.

Example: Eventbrite, Meetup.

Eventbrite.

Advantages of CRM in business

I am pretty sure that you are clear about the concept of CRM and its utility in business, by now. So let me just summarize the key advantages of CRM here for a quick outlook.

Here you go!

Overview 

In the commercial world, the practice of handling customers is one of the most significant tasks. 

And why not? They are the major aspect of your business, right?

Maintaining a flourishing venture by adding customers in the loop is a predominant activity. I am sure you will agree with me on this. 

So do you get the catch? Using CRM will make the customer dealing situation better. 

Also, guess what? CRM will also help your business with the latest trends in business and marketing in the best way possible!

Like it? I know you do! 

In a nutshell, every corporate organization must install full-fledged CRM systems to deal with the business requirements.

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TheCodeWork Team

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